Refund policy

At Graceful Wellness Co., customer safety, hygiene, and product integrity are our top priorities.

Due to the personal nature of our wellness products and for health and hygiene reasons, we do not accept returns, exchanges, or cancellations once an order has been placed.

Because our products are intended for personal use, we cannot verify whether an item has been used, opened, or exposed to external contaminants after delivery. To protect all customers and maintain strict hygiene standards, all sales are considered final.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

• Your order number
• Photos of the item
• A description of the issue

Our team will review the claim and work to provide an appropriate resolution.