Refund policy

Returns, Refunds & Order Policy

At Graceful Wellness Co., customer satisfaction, product quality, and hygiene are extremely important to us.

Due to the personal-use nature of our wellness and self-care products, we are unable to accept returns or exchanges for items that have been opened, used, or delivered. This policy helps us maintain the highest standards of safety, hygiene, and product integrity for all customers.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, cancellations are no longer possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

To assist you, please provide:

Your order number
Photos of the item and packaging
A brief description of the issue

Our support team will review your request and work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund when applicable.